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Frequently asked questions

Your personal HotelCard

  • What is HotelCard?
  • How can I benefit from HotelCard?
  • Will the HotelCard subscription renew automatically?
  • How can I activate the HotelCard I received as a gift?
  • Can my family members also benefit from the HotelCard?
  • I have lost my HotelCard. What can I do?
  • Can the HotelCard be loaded onto the SwissPass?
  • Is the digital HotelCard a sufficient proof of a valid membership?
  • Do I have a revocation right?
  • How can I cancel my HotelCard?

Order your HotelCard

  • How and where can I buy the HotelCard?
  • How much does the HotelCard cost?
  • How can I pay for my HotelCard?
  • How do I redeem my HotelCard voucher?
  • How can I benefit from the discount of a promotion?
  • What is the delivery time for my HotelCard?
  • Can I pay for the HotelCard with WIR?
  • Can I pay for the HotelCard by invoice?
  • What benefits do I have if I am a Swiss Bankers Travel Card holder?

HotelCard as a gift

  • What will the gift recipient get if I choose HotelCard as a gift?
  • Does the HotelCard gift subscription renew automatically?
  • As of when is the HotelCard and the Hotel Voucher valid and until when?
  • Can the Hotel Voucher still be used after the expiration of the HotelCard?
  • Can the Hotel Voucher also be used to make several (partial) payments?
  • Which services can be paid with the Hotel Voucher?
  • Where is the HotelCard gift sent to and how long does the delivery take?

Hotel bookings

  • How can I book a hotel?
  • Do I need 2 HotelCards for a double room?
  • Do I pay per room or per person?
  • What is the easiest/best way to find the right hotel?
  • Is there an obligation to use the hotel's catering facilities?
  • How can I make HotelCard-bookings with children?
  • I would like to order a HotelCard and be able to use it right away. Is that possible?
  • Is breakfast included in the room rate?
  • How many consecutive nights can I stay at a hotel using the HotelCard?
  • Can I book two hotel rooms with a HotelCard?
  • Can I also book a single room with the HotelCard?
  • Can I book my room with the HotelCard-discount when I arrive at the hotel?
  • How can I cancel a booking?
  • How long does it take to get a response to my booking request?
  • My favourite hotel is not a HotelCard partner hotel. What can I do?
  • Can the hotel ask for my credit card details as security?
  • Do I have to pay a tax at the hotel?
  • You didn`t receive an answer after your booking request or did other problems arise during / after the booking?

Good to know about HotelCard

  • Why do the hotels participate in the HotelCard?

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