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Your personal Hotelcard
What is Hotelcard?
How can I benefit from Hotelcard?
Will the Hotelcard subscription renew automatically?
How can I activate the Hotelcard I received as a gift?
Can my family members also benefit from the Hotelcard?
I have lost my Hotelcard. What can I do?
Can the Hotelcard be loaded onto the SwissPass?
Is the digital hotelcard a sufficient proof of a valid membership?
Do I have a revocation right?
How can I cancel my Hotelcard?
Order your Hotelcard
How and where can I buy the Hotelcard?
How much does the Hotelcard cost?
How can I pay for my Hotelcard?
How do I redeem my Hotelcard voucher?
How can I benefit from the discount of a promotion?
What is the delivery time for my Hotelcard?
Can I pay for the Hotelcard with WIR?
Can I pay for the Hotelcard by invoice?
What benefits do I have if I am a Swiss Bankers Travel Card holder?
Hotelcard as a gift
What will the gift recipient get if I choose Hotelcard as a gift?
Does the Hotelcard gift subscription renew automatically?
As of when is the Hotelcard and the Hotel Voucher valid and until when?
Can the Hotel Voucher still be used after the expiration of the Hotelcard?
Can the Hotel Voucher also be used to make several (partial) payments?
Which services can be paid with the Hotel Voucher?
Where is the Hotelcard gift sent to and how long does the delivery take?
How can I book a hotel?
Do I need 2 Hotelcards for a double room?
Do I pay per room or per person?
What is the easiest/best way to find the right hotel?
Is there an obligation to use the hotel's catering facilities?
How can I make Hotelcard-bookings with children?
I would like to order a Hotelcard and be able to use it right away. Is that possible?
Is breakfast included in the room rate?
How many consecutive nights can I stay at a hotel using the Hotelcard?
Can I book two hotel rooms with a Hotelcard?
Can I also book a single room with the Hotelcard?
Can I book my room with the Hotelcard-discount when I arrive at the hotel?
How can I cancel a booking?
How long does it take to get a response to my booking request?
My favourite hotel is not a Hotelcard partner hotel. What can I do?
Can the hotel ask for my credit card details as security?
Do I have to pay a tax at the hotel?
You didn`t receive an answer after your booking request or did other problems arise during / after the booking?
Good to know about Hotelcard
Why do the hotels participate in the Hotelcard?
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