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Frequently asked questions
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Order your Hotelcard
How and where can I buy the Hotelcard?
How much does the Hotelcard cost?
How can I pay for the Hotelcard?
How do I redeem my Hotelcard voucher?
How can I benefit from the discount of a promotion?
What is the delivery time for my Hotelcard?
Can I pay for the Hotelcard with WIR?
Can I pay for the Hotelcard with an invoice?
Hotelcard as a gift
What will the gift recipient get if I choose Hotelcard as a gift?
Does the Hotelcard gift subscription renew automatically?
As of when is the Hotelcard and the Hotel Voucher valid and until when?
Can the Hotel Voucher still be used after the expiry of the Hotelcard?
Can the Hotel Voucher also be used to make several (partial) payments?
Which services can be paid with the Hotel Voucher?
Where is the Hotelcard gift sent to and how long does the delivery take?
Your personal Hotelcard
What is Hotelcard?
How can I benefit from Hotelcard?
Is Hotelcard a subscription?
How can I activate the Hotelcard I received as a gift?
Can my family members also benefit from the Hotelcard?
I have lost my Hotelcard. What can I do?
Swisspass
Digital Hotelcard
Revocation right
How can I cancel Hotelcard?
Hotel bookings
How can I book a hotel?
Do I need 2 Hotelcards for a double room?
How are the rates calculated? Per day and person or for the room for the specified period?
What is the easiest/best way to find the right hotel?
Is there an obligation to use the hotel's catering facilities?
How can I make bookings with children using the Hotelcard?
I would like to order a Hotelcard and be able to use it right away. Is that possible?
Is breakfast included in the room rate?
How many consecutive nights can I stay at a hotel using the Hotelcard?
Can I book two hotel rooms with a Hotelcard?
Can I also book a single room with the Hotelcard?
Can I book my half-price room when I arrive at the hotel?
How can I cancel a booking?
How long does it take to get a response to my booking request?
My favourite hotel is not a Hotelcard partner hotel. What can I do?
Can the hotel ask for a reconfirmation/credit card details as security?
Do I have to pay a tax at the hotel?
Good to know about Hotelcard
What is Hotelcard?
How do I benefit from the Hotelcard?
Why do the hotels participate in the Hotelcard?
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