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Frequently asked questions

Order your Hotelcard

  • How and where can I buy the Hotelcard?
  • How much does the Hotelcard cost?
  • How can I pay for the Hotelcard?
  • How do I redeem my Hotelcard voucher?
  • How can I benefit from the discount of a promotion?
  • What is the delivery time for my Hotelcard?
  • Can I pay for the Hotelcard with WIR?
  • Can I pay for the Hotelcard with an invoice?

Hotelcard as a gift

  • What will the gift recipient get if I choose Hotelcard as a gift?
  • Does the Hotelcard gift subscription renew automatically?
  • As of when is the Hotelcard and the Hotel Voucher valid and until when?
  • Can the Hotel Voucher still be used after the expiry of the Hotelcard?
  • Can the Hotel Voucher also be used to make several (partial) payments?
  • Which services can be paid with the Hotel Voucher?
  • Where is the Hotelcard gift sent to and how long does the delivery take?

Your personal Hotelcard

  • What is Hotelcard?
  • How can I benefit from Hotelcard?
  • Is Hotelcard a subscription?
  • How can I activate the Hotelcard I received as a gift?
  • Can my family members also benefit from the Hotelcard?
  • I have lost my Hotelcard. What can I do?
  • Swisspass
  • Digital Hotelcard
  • Revocation right
  • How can I cancel Hotelcard?

Hotel bookings

  • How can I book a hotel?
  • Do I need 2 Hotelcards for a double room?
  • How are the rates calculated? Per day and person or for the room for the specified period?
  • What is the easiest/best way to find the right hotel?
  • Is there an obligation to use the hotel's catering facilities?
  • How can I make bookings with children using the Hotelcard?
  • I would like to order a Hotelcard and be able to use it right away. Is that possible?
  • Is breakfast included in the room rate?
  • How many consecutive nights can I stay at a hotel using the Hotelcard?
  • Can I book two hotel rooms with a Hotelcard?
  • Can I also book a single room with the Hotelcard?
  • Can I book my half-price room when I arrive at the hotel?
  • How can I cancel a booking?
  • How long does it take to get a response to my booking request?
  • My favourite hotel is not a Hotelcard partner hotel. What can I do?
  • Can the hotel ask for a reconfirmation/credit card details as security?
  • Do I have to pay a tax at the hotel?

Good to know about Hotelcard

  • What is Hotelcard?
  • How do I benefit from the Hotelcard?
  • Why do the hotels participate in the Hotelcard?

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