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Frequently asked questions
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Hotelcard as a gift
What will the gift recipient get if I choose Hotelcard as a gift?
Does the Hotelcard gift subscription renew automatically?
As of when is the Hotelcard and the Hotel Voucher valid and until when?
Can the Hotel Voucher still be used after the expiry of the Hotelcard?
Can the Hotel Voucher also be used to make several (partial) payments?
Which services can be paid with the Hotel Voucher?
Where is the Hotelcard gift sent to and how long does the delivery take?
Your personal Hotelcard
What is Hotelcard?
How can I benefit from Hotelcard?
Is Hotelcard a subscription?
I have lost my Hotelcard. What can I do?
Swisspass
Digital Hotelcard
Revocation right
How can I cancel Hotelcard?
Hotel bookings
How can I book a hotel?
How are the rates calculated? Per day and person or for the room for the specified period?
Is there an obligation to use the hotel's catering facilities?
I would like to order a Hotelcard and be able to use it right away. Is that possible?
How many consecutive nights can I stay at a hotel using the Hotelcard?
Can I book two hotel rooms with a Hotelcard?
Can I book my half-price room when I arrive at the hotel?
How long does it take to get a response to my booking request?
My favourite hotel is not a Hotelcard partner hotel. What can I do?
Do I have to pay a tax at the hotel?
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