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Frequently asked questions

HotelCard General Information

  • What is HotelCard?
  • How can I use the HotelCard?
  • How does HotelCard work?
  • What are the advantages of HotelCard?
  • Is HotelCard worth it even for just one or two nights a year?
  • Is HotelCard worthwhile for hotels?
  • Can I recommend HotelCard?
  • Is HotelCard automatically renewed?
  • How can I cancel my HotelCard?
  • Can I revoke my HotelCard order?
  • Can family members use my HotelCard?
  • I'm traveling with my family. How can I book two rooms at once?
  • How does HotelCard differ from Booking.com, Airbnb, or other platforms?
  • Are there hidden costs when using the HotelCard?

Costs & Membership

  • How can I order the HotelCard?
  • How much does the HotelCard cost?
  • How can I pay for my HotelCard?
  • Is one HotelCard sufficient per room, or do I need a separate HotelCard for each person?
  • Can I book a hotel directly after purchase?
  • What is the difference between a digital and physical HotelCard?
  • How long does delivery take?
  • How can I benefit from a promo offer?
  • How to redeem a HotelCard Voucher ?

HotelCard giftcard order

  • What does the HotelCard giftcard include?
  • Where and when will the gift card be sent?
  • Can I still redeem a hotel voucher?

Hotel Bookings

  • How do I find the right hotel?
  • How do I book a hotel with HotelCard?
  • How many nights can I stay consecutively?
  • How can I cancel a booking?
  • How do I change a booking?
  • How do I pay for my stay?
  • Is breakfast and dinner included in the room rate?
  • Does HotelCard also offer short-term or last-minute deals?
  • How do I identify the member price compared to the regular price?
  • What happens if a hotel is fully booked – do the discounts still apply in this case?
  • What does "Hotel Garni" mean?
  • Do hotel prices apply per room or per person?
  • How do I book a room with children?
  • Can I book a single room?
  • Which hotel categories are represented at HotelCard?
  • Are there HotelCard offers in Austria, Germany, France, and Italy too?

Travel Planning & Inspiration

  • ​Where can I find travel inspiration and hotel tips with HotelCard?
  • Where can I find the best hotel deals in Switzerland?
  • Which regions in Switzerland are particularly suitable for HotelCard trips?
  • Which hotels are located directly on the water?
  • Do you offer hotels with a wellness or spa area?
  • Which hotels are particularly suitable for hiking holidays?
  • Are there hotels suitable for business trips?
  • Can I book hotels with a pool?
  • Can I bring my dog?
  • Which hotels are suitable for a city trip?
  • Are there also luxury hotels at HotelCard?

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