Frequently asked questions
Hotelcard as a gift
- What will the gift recipient get if I choose Hotelcard as a gift?
- Does the Hotelcard gift subscription renew automatically?
- As of when is the Hotelcard and the Hotel Voucher valid and until when?
- Can the Hotel Voucher still be used after the expiry of the Hotelcard?
- Can the Hotel Voucher also be used to make several (partial) payments?
- Which services can be paid with the Hotel Voucher?
- Where is the Hotelcard gift sent to and how long does the delivery take?
Hotel bookings
- How can I book a hotel?
- How are the rates calculated? Per day and person or for the room for the specified period?
- Is there an obligation to use the hotel's catering facilities?
- I would like to order a Hotelcard and be able to use it right away. Is that possible?
- How many consecutive nights can I stay at a hotel using the Hotelcard?
- Can I book two hotel rooms with a Hotelcard?
- Can I book my half-price room when I arrive at the hotel?
- How long does it take to get a response to my booking request?
- My favourite hotel is not a Hotelcard partner hotel. What can I do?
- Do I have to pay a tax at the hotel?