Back to Website Submit a ticket Submit a ticket My Tickets
  • English
    • German
    • English
    • French
    • Italian
Welcome
Login  Sign up
Frequently asked questions

Hotelcard as a gift

  • What will the gift recipient get if I choose Hotelcard as a gift?
  • Does the Hotelcard gift subscription renew automatically?
  • As of when is the Hotelcard and the Hotel Voucher valid and until when?
  • Can the Hotel Voucher still be used after the expiry of the Hotelcard?
  • Can the Hotel Voucher also be used to make several (partial) payments?
  • Which services can be paid with the Hotel Voucher?
  • Where is the Hotelcard gift sent to and how long does the delivery take?

Your personal Hotelcard

  • What is Hotelcard?
  • How can I benefit from Hotelcard?
  • Is Hotelcard a subscription?
  • I have lost my Hotelcard. What can I do?
  • Swisspass
  • Digital Hotelcard
  • Revocation right
  • How can I cancel Hotelcard?

Hotel bookings

  • How can I book a hotel?
  • How are the rates calculated? Per day and person or for the room for the specified period?
  • Is there an obligation to use the hotel's catering facilities?
  • I would like to order a Hotelcard and be able to use it right away. Is that possible?
  • How many consecutive nights can I stay at a hotel using the Hotelcard?
  • Can I book two hotel rooms with a Hotelcard?
  • Can I book my half-price room when I arrive at the hotel?
  • How long does it take to get a response to my booking request?
  • My favourite hotel is not a Hotelcard partner hotel. What can I do?
  • Do I have to pay a tax at the hotel?

Can't find what you're looking for?

Let us help you!

Submit your request