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Frequently asked questions
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HotelCard General Information
What is HotelCard?
How can I use the HotelCard?
How does HotelCard work?
What are the advantages of HotelCard?
Is HotelCard worth it even for just one or two nights a year?
Is HotelCard worthwhile for hotels?
Can I recommend HotelCard?
Is HotelCard automatically renewed?
How can I cancel my HotelCard?
Can I revoke my HotelCard order?
Can family members use my HotelCard?
I'm traveling with my family. How can I book two rooms at once?
How does HotelCard differ from Booking.com, Airbnb, or other platforms?
Are there hidden costs when using the HotelCard?
Costs & Membership
How can I order the HotelCard?
How much does the HotelCard cost?
How can I pay for my HotelCard?
Is one HotelCard sufficient per room, or do I need a separate HotelCard for each person?
Can I book a hotel directly after purchase?
What is the difference between a digital and physical HotelCard?
How long does delivery take?
How can I benefit from a promo offer?
How to redeem a HotelCard Voucher ?
HotelCard giftcard order
What does the HotelCard giftcard include?
Where and when will the gift card be sent?
Can I still redeem a hotel voucher?
Hotel Bookings
How do I find the right hotel?
How do I book a hotel with HotelCard?
How many nights can I stay consecutively?
How can I cancel a booking?
How do I change a booking?
How do I pay for my stay?
Is breakfast and dinner included in the room rate?
Does HotelCard also offer short-term or last-minute deals?
How do I identify the member price compared to the regular price?
What happens if a hotel is fully booked – do the discounts still apply in this case?
What does "Hotel Garni" mean?
Do hotel prices apply per room or per person?
How do I book a room with children?
Can I book a single room?
Which hotel categories are represented at HotelCard?
Are there HotelCard offers in Austria, Germany, France, and Italy too?
Travel Planning & Inspiration
Where can I find travel inspiration and hotel tips with HotelCard?
Where can I find the best hotel deals in Switzerland?
Which regions in Switzerland are particularly suitable for HotelCard trips?
Which hotels are located directly on the water?
Do you offer hotels with a wellness or spa area?
Which hotels are particularly suitable for hiking holidays?
Are there hotels suitable for business trips?
Can I book hotels with a pool?
Can I bring my dog?
Which hotels are suitable for a city trip?
Are there also luxury hotels at HotelCard?
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