How can I cancel the Hotelcard?

In case you do not want to renew your membership, simply cancel it within the period of cancellation. The cancellation deadline is 30 days prior to the expiry date of the Hotelcard.


You can proceed to your cancellation per email à office@hotelcard.ch or send a letter to Hotelcard AG, Hofstettenstrasse 15, 3600 Thun. The termination of your Hotelcard can be submitted in your user profile in the cancellation tab. Please note that the cancellation only takes effect when confirmed by Hotelcard AG.  


We remind you of the incoming renewal after its expiry date beforehand so you have enough time to cancel your Hotelcard before the expiration date, in case you wouldn’t want to benefit from your Hotelcard anymore. 


For any other question, you can refer to our general business terms and conditions.


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